Good Quality service
Daaim Continuous Care
Medical Call Center Service
As an extension of your team, our medical call center will help get your patient calls answered quickly while following your protocol .
awesome team
Multilingual contact center at a fraction of a cost of creating your own infrastructure.
Years of experience
1
+
About Daaim
Delivering Quality and Customer Service by Doctors
Daaim is the first medical call center in arab world helping physians and pharmaciests to handle daily stresses of the office environment by profissionals all staff are physians and pharmaciests .
Training a customer service team in the medical field
Training a customer service team with patients as well as learning problem-solving techniques with confidentiality and security policies.
A unique experience for all your customers
Our call center offers a unique experience for all your customers, delivering personalized, efficient, and empathetic support tailored to their individual needs.
Our Clients
The Companies We Trust and Work With:
Our services
Our core values services
Daaim medical call center provides dedicated patient care coordinators who are trained to manage your inbound calls, outbound calls,Social media platforms and appointment scheduling . Your phones will now be answered in a timely and patient-centric manner. The type of healthcare call centers service you require will either be handled by our non-clinical office staff
clinic services
✓ Post-Discharge Patient Surveys
✓ Emergency Customer support
✓ Follow up with customers using CRM
✓ Medical & Non-Clinical Medical 24/7 Call Center Services
✓ Application Process of Patients
✓ virtual assistant
✓ Provide Accurat equeries & Information to Patients
✓ Manage your social media platforms
✓ Daily & weekly & monthly reports
“All tasks are completed on schedule.”
“I love how much they care about their employees.”
pharmacy services
✓ 24/7 Call Center Services
✓ Orders and delivery follow up
✓ Drive-Thru Service
✓ Patient support
✓ Chronic care program ( CCP )
✓ Manage your social media platforms
✓ Daily & weekly & monthly reports
Health Protect Premium
A plan offering you and your family or customers quality healthcare services with a wider range of benefits, additional services and a higher coverage limit empowered giving you fast and easy access to all the services you need.
✓ 24/7 hotline with dedicated customer service team
✓ Telemedicine services connecting you with doctors at any time
✓ Periodic follow-up of medication schedules and doses
✓ Reminder of medical tests and clinical follow-up appointments
✓ Daily & weekly & monthly reports
Multi Language Support
5.0
4.6/5
Our Benefits
Our Call Centre Best features
We offers 24/7 multichannel support with highly trained staff and advanced technology, ensuring exceptional customer service. We prioritize personalized experiences and data security, providing scalable and cost-efficient solutions.
Call Quality Monitoring
We utilize advanced call quality monitoring and recording to ensure exceptional service and continuous improvement
Give us your businness number & we’ll give you satisfied customer
If you need assistance with a specific service or platform, just let me know, and I can guide you through the process.
Pricing
Our pricing plans
We have pricing plans that suit all needs and suit the amount of work and effort expended pharmacy services
sar
2,500
Monthly
- 24/7 system monitoring
- Orders & delivery follow up
- Chronic care program ( CCP )
- Full Reports
Clinic Services
sar
3,500
Monthly
- 24/7 system monitoring
- Follow up using CRM
- virtual assistant
- Full Reports
Health Protect Premium
sar
1,000
Monthly
- 24/7 system monitoring
- Telemedicine services
- Periodic follow-up
- Full Reports
customer trust
what our clients says
"The support we receive from DAAIM has been exceptional. Their team is always professional and empathetic, ensuring that our patients get the best care and attention. Their timely responses and accurate information have greatly enhanced our practice's efficiency."
DR SALAH EMAD
"The medical call center team at daaim has been a crucial asset to our healthcare facility. Their ability to manage high call volumes while maintaining a high standard of care is impressive. Our patient satisfaction scores have improved significantly since we started working with them."
SALEM SHARANNI
Faqs
Frequently asked questions
Tell us about your business needs
We'll work with you to build responses for your customer enquiries.
Setting up your account is simple. We'll ask you about the common reasons why people call or chat with your business.
Whether it's new leads, current customers, or other contacts, you choose the words they hear. We work with you to determine their needs and build custom responses for each.
You are always in control of how we greet and interact with your callers and web visitors.
Start forwarding your calls.
Our friendly receptionists engage and interact with your leads and customers, 24/7.
Get instant notifications.
Records of every customer call and chat are available at any time through the mobile or desktop app, email, or SMS. We can also integrate with your current systems.
Customer service quality starts to noticeably decline
Your staff are becoming stressed, overworked, and unable to perform
Dropped or abandoned calls begin to outweigh successful calls
Information is being misplaced or calls are being handled poorly or inefficien
Nope. Simply forward your lines whenever you need us, and we'll take it from there. If you'd like one, we're happy to provide you with a toll-free number to advertise however you wish.
Join Us
be one of our lovely teams around the world
send your cv and we will contact you during 48 hours
Daaim Continous Care
Quick Links
Working Hours
Our Support and sales team is available 24/7 to
answer your queries
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